Sheraton Overland Park Hotel at the Convention Center

Erica, Caleb, and Zack made our stay. They were warm, quick, and took care of everything we needed. We couldn't have been happier, and we'll definitely be back.

Caleb at the front desk checked us in late and held our bags while we went looking for somewhere to have a late dinner. At the restaurant, Dylan never rushed us even though closing was only half an hour away. He looked after us so well that we could relax and feel welcome. The whole team seems to take guest service seriously, including housekeeping. I didn't meet the GM or other leaders, but it shows in how staff treat people. This is a really nice hotel and convention centre, and Sheraton Overland Park delivered the kind of service I hope for at a quality property.

We picked the Sheraton for an event at the Overland Park Convention Center. The room was nice and what I'd expect at this price, but the real advantage is how close it is. A short covered walkway connects the two. If you're staying overnight for business at OPCC, this is hard to beat.

Ivanna was wonderful. Since my 70-year-old mom was having surgery, she arranged adjoining rooms so I could keep an eye on her. She was so kind. The hotel itself is beautiful, with lots of event space, but the check-in experience left us disappointed. We'd driven six hours with my family and arrived looking rough. The woman at the desk was rude and looked me up and down like I was beneath her. I brought in my form, which has never been a problem before, and she just said it wasn't valid without helping me understand why. We got the rooms anyway, but the price went from $200 to over $300 for the two rooms. We're also a military family. Later, around 8:45, I asked the older woman at the bar for small packets of mustard or mayonnaise. She sighed and told me to ask the front desk. Five seconds later they told me no. She seemed judgmental and rude too. My sister has managed Marriotts for over 13 years, so this was especially disappointing.