Holiday Inn Express & Suites Tulsa Northeast - Owasso by IHG

The front desk charged me three times for the full reservation when they were supposed to be taking a security deposit. When I noticed the next morning and called, the employee gave me attitude as if their mistake was my problem, wondered why I was angry, used vulgar language, then hung up after saying they wouldn’t help. I also waited in the lobby almost an hour the night I arrived for someone to come check me in. I run a large business that spends multiple six figures a year on employee lodging, and after this I won’t use Holiday Inn or IHG again. With that kind of service, they’re costing the company money and potentially hundreds of thousands in yearly revenue. There are better places, like Marriott, so do yourself a favor and stay elsewhere. Getting overcharged repeatedly and then treated like it was my fault is not good customer service.

I’ve been stressed and crying over this for two days. I’m pregnant and traveling with my husband, baby, and toddler, and my parents were also booked at the hotel for a wedding. We were due to leave within 24 hours, with a 5-6 hour drive ahead. After I complained to corporate, Rebecca called as a “manager” to ask what happened, then asked why I hadn’t just called back later and tried to move us to another hotel. I said I wanted to keep our reservation. She said she’d “allow” us to stay since family was there and we’d already paid, then canceled the reservation anyway. Thankfully, I was able to get a refund. It all started when I called to ask if the pool was open. They put me on hold for several minutes, so I called back to ask the quick question and was put on hold again. Both people who answered sounded unfriendly. On my third call, I quickly asked again and got a rude “no and we have no reservations,” followed by a hang-up. When I called back to ask for a manager, the woman yelled that she was the manager, though she isn’t. She kept saying they had no reservations, and I had to yell over her to explain I already had one. She asked for my information, which I refused to give, and I told her she was being unprofessional. She hung up on me again. This was the worst customer service I’ve ever experienced. Those women should be ashamed of how they represented Holiday Inn.

I arrived 11/24/25 late and tired, and the room was absolutely disgusting. I didn’t trust the linens, so I put a blanket over them before lying down. I paid $191 for less than 12 hours. I’ll never stay at another Holiday Inn.

The rooms were clean, and the staff were friendly and helpful. The only reason the rooms didn’t get a 5 is that the walls had big cracks.