Diane M.
We arrived for the three-person reservation we had paid for and couldn't get into the house. The host said we'd canceled, which wasn't true. I explained that we still needed the place and asked for a new access code, but got no reply. We were left out of town with nowhere to stay at the last minute on a wedding weekend. Airbnb did refund us, but that didn't undo the stress, disruption, or lack of professionalism. This host shouldn't be in hospitality. This began when I told the host that my brother and his wife might join us for a family wedding. We'd booked an Airbnb home for three adults, and it had an extra bedroom. The host tried to nearly double the reservation price because two more adults would use that room, even though it was already paid for. I turned down the increase and said they would stay elsewhere.
