I’m asking the owners to contact me about the front desk agent who was working at 7:39 in the morning on Sunday, October 26th. I’d never met this person, but after I asked why a guest whose room I had booked for the previous night was turned away at the door, the agent threatened me with police and other methods. I found that very upsetting and unacceptable. This was appalling customer service and a terrible reflection on the property. I believe the person at the desk may pose a threat to others and is not mentally fit. I plan to contact several outlets to share what happened. Thank you for your time in following up on this.
Travelodge Palm Springs
About this property
You’ll be sleeping tight! Hotel "Travelodge Palm Springs" is located in Palm Springs. This hotel is located in walking distance from the city center. You can take a walk and explore the neighbourhood area of the hotel. Places nearby: Cameron Center Shopping Center, Camelot Park Family Center and South Lykken Trail.
Good to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
Estimated reference price
Guest reviews
Recent reviews shared by hotel guests
We were there for just one night, and our belongings, including important documents, got soaked when water from the walkway washing flooded into our room. The response was a very minimal apology, with no real help or compensation. We were simply told to leave the documents in the sun to dry. Completely unacceptable. I can’t recommend this place.
I paid over $200 for one night after my flight was canceled, and this may be the worst hotel I’ve stayed in. Chopped-up bits of carpet were laid along the walkways, and the toilet didn’t work at all. I had to use a bucket to make it flush. There was exposed electrical wiring. Nearly all the lights had no bulbs, and the one in the bathroom was wired in a sketchy way to a timer for no clear reason. The so-called mirror on the wall was an old sliding closet door. The TV barely worked, and the water from the pipes came out deep, cloudy white and never settled like tap water sometimes does. This place needs major work before charging those nightly rates. What a waste of money. I wish I’d gotten a refund.
They took a $100 cash deposit, but when I tried to check out at 8am, the receptionist said he didn’t have it. I was told to wait and mess up my whole schedule to get my own deposit back, or leave without it. Then he said I was giving him a hard time, kicked me out of reception, said he didn’t want to hear my mouth, and told me I should watch myself. Disgraceful service, on top of constant construction work and police visits.
Steven at the front desk alone would be enough to bring me back. Everyone working here was helpful and nice, and I really enjoyed my stay 💕
Amenities
Everything available at this property
General Services
1 available- Garage
What's nearby
Explore attractions, restaurants and transport around the hotel
744 m 9 min walk
4.3 km
762 m 10 min walk
57 m 1 min walk
Attractions
20- Agua Caliente Tahquitz Visitor Center762 m 10 min walk
- North Lykken Trailhead1.4 km 18 min walk
- Palm Springs Art Museum Architecture and Design Center1.5 km 18 min walk
- Drag & Fly Tours Palm Springs1.9 km 23 min walk
- Walk of the Stars Palm Springs1.9 km 24 min walk
Restaurants
20- Cipolline Osteria57 m 1 min walk
- Pizza Hut118 m 1 min walk
- Serranos151 m 2 min walk
- Kiyosaku200 m 3 min walk
- Old Creek House220 m 3 min walk
Transit
20- Palm Springs International AirportAirport4.3 km
- San Bernardino International AirportAirport71.4 km
- S Palm Cyn at Sunny DunesBus744 m 9 min walk
- Palm Cyn at Camino RealBus865 m 11 min walk
- Ramon @ Indian CanyonBus1.1 km 13 min walk
Stay rules
Important conditions for your stay
Hotel information
Electricity
- Voltage
- 120 V
- Frequency
- 60 Hz
- Socket types
- A, B
