WoodSpring Suites Palm Springs – West Palm Beach

I brought a lot of my own cookware from my travel bus, and I’m glad I did because this extended-stay place doesn’t provide any. I was here for maybe one or two weeks. Otherwise, everything was phenomenal. The room was so new and clean you could smell the cleanliness in the air. The WiFi worked great on the third floor, and I loved the TVs, tall fridge, and crisp, clean AC. The bathtub seal was clean, with no mold, residue, or mildew smell at all. All the amenities looked brand new, with no stains on the walls or furniture. The mattress, pillows, and blankets were comfortable, and the bed was sealed in a protective cover. It was quiet throughout the day and night, and I got some of my best sleep here. Thank you!

The noise here is unbelievable. I could hear everything, as if the people above me were coming through the ceiling. I lived in a garden apartment in Chicago for years, and this was comparable. I don’t think there’s any insulation, so bring earplugs because you’ll need them. The “suite” has a full kitchen but nothing to use in it, not even disposable items. Honestly, just book an Airbnb. I only stayed because the hotel where my coverage was had sold out.

The hotel is brand new and spotless, so I’m giving it one star for cleanliness alone. The rest of my stay was unpleasant. The mattress was so uncomfortable I could feel the springs, and I had trouble sleeping. At 4 am I asked the front desk for extra pillows and was told they couldn’t help. After calling back several times to complain, they eventually brought one extra pillow. When I said how uncomfortable the beds were, they asked why I hadn’t mentioned it sooner. The AC didn’t work either. I set it to 60, but the room stayed hot and muggy. Basic customer service and professionalism were missing. I hope Corporate addresses these problems.

This is by far the best long-term-stay hotel brand and location. Ginelle is a great manager, and that carries through to the staff. Addy is great, and Stephanie at the front desk is knowledgeable. Robert handles the overnight shift like a well-trained CIA agent, lol. The whole team is well groomed and can handle everything. They offer utensils, wake-up calls, and other things on request. I’ll definitely be back.