MainStay Suites Las Vegas Flamingo

The staff were really friendly and the place seems professionally run, but I had a few big issues. The location felt sketchy, and my base-model Gen 5 RAV4 was the nicest car in the lot, which didn’t exactly make me feel secure. It’s also under the airport’s landing path, and with so little soundproofing I couldn’t sleep through the planes. The building needs a full remodel. It feels like ten layers of landlord special. My room door stuck a little, and the room smelled strongly of paint when I arrived, so I opened the window for a while. It was all right after that. There’s only one entrance, so getting to my room felt like a 14-mile walk. Why don’t the emergency exits have keycard scanners?

The location is good and the rooms are okay, but the customer service was deplorable. They messed up my reservation and sent me into a room where someone was already asleep in the bed. Check-in took an hour. When I asked for the manager, he called the cops. I’m not joking. I even recorded the room when I left because I do not trust this management. Stay here at your own risk.

I stayed about 10 days while waiting for my apartment to be ready. They make it seem like supplies are fully stocked, but there were no cleaning cloths or sponges. You can’t let their washcloths or towels get dirty without risking excessive charges, so you have to buy your own cleaning supplies. I also found a cockroach just wandering around. They tried to take money from my deposit for stained sheets, including what they called a pee stain, even though I never slept in the bed and it was still tucked around the edges. I’m a Diamond Choice member and don’t usually have problems like this. I’ll definitely tell Choice this hotel isn’t up to par. One day I accidentally reserved two twin beds instead of two doubles, a $6 difference. I apologized and offered to move rooms, since I’d be back in the double room the next day and thought it might save housekeeping work. The woman said that as a Diamond member they could upgrade me at no charge. But at checkout they still deducted the $6 from my deposit, despite my offering several times to move. Shady, dirty business. Stay elsewhere.

We had a great stay for the price. The rooms were spacious, clean, and quiet, with good AC in the middle of summer. Our family and the kids had a lot of fun at the clean pool. Staff were super friendly, kind, accommodating, and there was security on the property. The kitchenette with a stove and fridge was handy, especially for a longer stay. My cousin’s family of seven had a huge room with a full kitchen, a separate master bedroom, and two couches in the living room, including a pullout. It felt like a big apartment. It was easy to get around without Strip traffic. Depending on the time of day, the drive between Caesars Palace and Bellagio took 8-15 minutes, instead of around 40 minutes driving on half the Strip. We also took another route with no traffic to Fontainebleau to play for a bit. There were plenty of nearby stores and restaurants, including a big shopping mall where we found a restaurant with great food and karaoke. Free parking at the property was a big plus compared with the average $45 a night on the Strip.