Hyatt House Parsippany/Whippany

This Hyatt House is comfy and really affordable, and the free breakfast is sooo good. I tried everything, and the eggs, bacon, and pancakes were all delicious. They give you what you need and the cleaning is amazing. If you want a comfortable place that doesn’t cost too much, go with Hyatt House.

I spent three months at Hyatt House for a travel assignment, and it suited what I needed. They kept a lot of the travelers on one side so the night shift could rest. That was thoughtful, since at many hotels we’d be mixed in with other guests and have trouble sleeping on weekends. Breakfast was continental and consistent.

There was no water anywhere in the facility, so there were no usable toilets, sinks, or showers. None of that was mentioned before we booked or when we arrived. When we tried to cancel, Erica at the front desk was rude and refused to help. The elevators didn’t work either. The place was among the worst facilities I’ve seen, run down and dingy, well below what I’d expect from a Hyatt brand. Everything seemed dirty, dingy, or broken. The carpets were badly stained and smelled of animal urine. All the linens smelled like smoke and had stains. The shower curtain was stained in different colors, and the towels had stains and hairs on them. Erica, the front desk woman, should not be working with people. She’s a horrible representative of any organization and should not work in customer service.

My family and I have stayed at several Hyatt House properties in New Jersey while relocating from Michigan, including Morristown, Branchburg, and most recently Parsippany/Whippany. Each experience was worse than the last, and our 30-day stay at Parsippany/Whippany ended in a serious health crisis. We’ve been longtime Hyatt guests, and we’re shocked by the lack of basic sanitation and oversight. Long-stay guests are being put at serious risk. At Morristown, mold and water damage on the bathroom ceiling made me ill. At Branchburg, overbooking forced us to leave abruptly. During the Parsippany/Whippany stay, I had severe sneezing, coughing, wheezing, asthma symptoms, and eventually a rash. All of it resolved immediately after we left. The room had visibly dirty carpets, water damage on the bathroom ceiling, poor ventilation, and apparent mold, including in the shower drain. Cleaning the room ourselves and later staff attempts didn’t resolve the hazards. The carpet was so dirty our socks turned black, and deep cleaning is done only quarterly, with no way to request urgent service. The H Bar stayed closed throughout our visit despite repeated assurances that food would be provided. The property is visibly deteriorating, with dilapidated buildings, poorly maintained parking lots, and constant jackhammering near the pool. The construction noise disrupted daily life. Guests still pay for parking and laundry despite poor equipment, inconsistent service, and frequent breakdowns. Many amenities don’t work, yet guests are still charged fees. Individual staff and housekeeping were courteous, but management, especially the GM, was largely absent, leaving upkeep, policies, and guest safety unaddressed. I believe guests who raise concerns here may face retaliation. The General Manager and Management team at Hyatt House Whippany/Parsippany misrepresent facts, and Hyatt Corporate needs to conduct a thorough on-site investigation. We submitted detailed photographic evidence and documented complaints, but management faced no consequences and corporate ignored us. To me, that shows a serious failure of oversight and disregard for guest safety. We left our rooms cleaner than we found them and documented unsafe conditions in rooms 109 and 129. Hyatt needs to urgently address mold, ventilation, cleanliness, and food service at these locations to protect future guests. Until then, I strongly advise avoiding this property, or any Hyatt property in New Jersey.