Plaza Inn

In 40 years of traveling and staying at cheaper hotels across cities, this was my worst experience. I'd always figured that some bed bug complaints were lies, since I'd never encountered them myself. Then I had a bad experience here this week. I told staff after the first night, and they moved me to another room, but I dealt with bed bugs again over the next couple of nights. I got chewed up pretty badly. The whole place must be infested, and they should close it and bring in professionals.

I stayed less than twelve hours and knew right after check-in it was going to be awful. The refrigerator blew hot air, the microwave wouldn't turn on, and in August the room had no working A/C. In the bathroom, insects fell on us from the ceiling fan. The beds and surfaces were clean, but that's the only good thing I can say. My bigger problem was management. I raised my concerns with the receptionist and got no understanding or compassion. I wasn't expecting a full refund, but thought a partial one was fair. The manager insisted no refund could be processed. After I pushed, I did get part of the money back, but it didn't make up for the inconvenience or the room conditions. I wouldn't return. The place felt sketchy and unsafe. The supposed manager said there was nobody above him and that he was the owner, which left me thinking he can't manage the property and doesn't care about customer satisfaction. It's a detriment to basic cleanliness and human safety. I'd give it less than one star if I could.

We booked three nights, and on the second day we came back to find everything we'd left in the room gone. Thankfully, we'd kept our important items with us. The front desk man got angry and yelled that he hadn't stolen anything, then told us to call the police. We just wanted our belongings back. After about 15 minutes, he said they might be in the laundry room. My husband went with him, and there were our things, along with a bunch of other people's belongings. We were also charged two fees when there was supposed to be one. When we called to ask why, they hung up on us. Hotels.com, where we booked, tried calling too and got hung up on. The rooms weren't very clean, the windows, mirrors, and TV had gross streaks, and we had no hairdryer or body wash. Staff weren't very friendly and didn't speak great English. Terrible experience, I don't recommend it.

For a two-star motel, it should cost less. The floor was filthy, a napkin went black when I wiped up spilled water, and the bathtub had stains. The bed creaked and there were no coat hangers. The bedside tables had blindingly bright LEDs. In the shower, barely any water came through the shower head because most still came out of the tub faucet. The curtains left about an inch of space for light to get in, and being right beside the highway made it super noisy.