Spark by Hilton Pearland

I found this hotel on Google and I’m so glad I did. Mrs. Tammy helped me from my first call right through checkout. The room was clean and had no smell, and everyone on staff was friendly. Ten stars if I could!

The location suited my group well, right between Houston and Galveston, and the pool was open, a nice way to unwind after the day. Housekeeping did a fantastic job daily. At check-in, the front desk staff member was helpful and friendly, and everyone else was just as welcoming, always saying hello as we passed. Breakfast was basic: cereal, milk, orange/apple juice, yogurt, bagels, and fruit. People should check the amenities online or call with questions rather than complain about what’s offered. There were a couple small issues. The lobby and room had a slight smell like there may have been water problems before. The conditioner bottle in my room was empty; I asked for it to be replaced, but it wasn’t until I mentioned it at the front desk that they quickly got me a fresh one. That didn’t affect my stay much. I had a great time and would return if I came back to this area.

The service was good, and the location worked well. Still, we barely got proper rest during our three-night stay. Each night there were doors slamming and vehicles starting right outside our window. I wish I could rate it higher, but the noise was too much.

The lobby is a useful place to work, and the hotel was clean and in a great location. Staff were friendly, especially Alex at the front desk. Give Alex a raise.