Courtyard Peoria Downtown

Andrew at the front desk refused to put our rooms on the same floor as our young children, even though a king room was available there. After my husband drove over to add that room for Valentine’s Day, I asked to move our double room onto the king room’s floor, but he refused that too. Housekeeping said plenty of rooms were available, and the hotel wasn’t busy. My second room has been in limbo for two hours, and I regret booking it. Our Valentine’s plans and reservations were ruined. I’m a Bonvoy Gold Elite member of 20 years, and this was the worst service I’ve had. I’ve spent over two and a half hours dealing with this, while Marriott corporate has been on the phone for 45 minutes or more, trying to reach hotel management, who are unavailable. I raised concerns about the children’s safety given the high criminal activity in the city and the potential for child trafficking. I’ve never seen such disregard for young children’s safety at a Marriott. The location is great, with a skyway to the civic center, but we won’t return.

When we came to the desk to explain what had happened, Andrew said he wouldn’t kick us out because the party was leaving, and that he’d stop the police from coming. He disappeared when the police arrived. Jason, the head of security, had called them and made a remark about “Blacks” while going down the stairs. He was blocking us from getting on the elevator as we were already packing up and leaving. Earlier, we’d apologized and explained that people were leaving after security came to the room twice about noise, including people in the hallway who weren’t with us. We were holding a gathering in the King Suite, which I’d booked weeks ahead, as we’d done for events over the last three years. On Jan 10, Andrew told me at check-in around 4 pm that no King Suites were available because they were all dirty. He couldn’t explain why they weren’t ready and said he’d contact the head housekeeper. I unloaded and parked, then came back about 20 minutes later to ask for an update. He didn’t answer until I asked again more loudly. Around 4:45, he said the room was ready. It was the usual suite, but dark and poorly lit, despite being newly renovated. After Jason’s remark, I told the desk about being treated wrongly because I’m Black. Jeff apologized for what we went through, though he’d mainly listened to the head of security. This was a horrible experience after spending my money. I won’t stay here again, and hope they replace the head of security.

The newly refurbished rooms look nice, but on a six-night stay I don’t understand why there’s no maid service. Do I need to take my own trash out? I’d also like coffee in the room, but don’t like having to fetch it from the front desk.

We’ve stayed here multiple times and never had anything like this before. This time the room wasn’t ready at the 4 pm check-in, and we couldn’t get in until 5:20. Manager Andrew had a nasty attitude and told us it hadn’t been cleaned. My sister had told him about her small gathering and he said it was fine. After people complained about noise, security came up once and told us to keep it down. The second time they came, we were already by the elevators waiting to leave. Jason, the head security officer, said it was always us Blacks causing problems and called the police, even though we were downstairs in the lobby ready to go. We told Andrew Jason had called us “the Blacks” and called the police. Andrew said he’d speak with them, then disappeared. It was horrible, another example of racism. Sending security up three times for a small gathering and being addressed that way was awful. We won’t stay at this racist place again.