Downtown Phoenix Hotel

The hotel looks nice, which is why I came back. My birthday is Valentine’s Day, and I wanted an affordable place for me and my baby daddy. On an earlier stay, they charged us around $150 to $50, and when we left, they refused to return my deposit. They got angry and threatened to call the police. I came back anyway, about a week and a half before Valentine’s Day. They charged a $100 deposit and about $150 for the room, then charged between $150 and $180 through Valentine’s Day and afterward. I thought that was excessive for the holiday period, especially since people around me said their rooms were $95 on those dates except Valentine’s Day. When I asked for my deposit back after leaving, they said I’d damaged the room. I didn’t. They blamed me for a water leak, but I’d told them two days into the stay that there was already a leak. I don’t see how I could have made a microscopic hole in the wall that let water through. They also blamed my animal, though she’s a service animal. They said I should have told them, but I understand I’m not required to notify them about a service animal and they can’t deny service because of one. They accused me of vaping in the room, but I only vape outside. I didn’t ask for room service because I have my own cleaning supplies. I have photos and videos of the room as I left it, and I didn’t damage it. Whenever I tried to discuss it, they got hostile, with me and my baby daddy. I also saw them argue with other guests and tell people they couldn’t come back after guests said the owners were scamming them over deposits. I think they do this to many people. Each time I went to the desk, they had a huge attitude. The hotel is nice, but the people are scammers who’ll find any excuse to keep your deposit. If you look like you have money, watch out, because they’ll charge you more. It’s impossible to reason with them. I usually stay at an Airbnb, but wanted to try a hotel, so I brought my own cleaning supplies. I’ll add photos of the room.