Blue Seal Inn

I booked Blue Seal Inn through hotels.com but couldn’t check in at 9:30 p.m. There was nobody in the office. I knocked, rang the bell, and called the hotel, but got no response, so I had to stay somewhere else. Things happen, but then they refused to refund me. hotels.com also declined to return the money after calling the hotel, whose administration said it was impossible to be unable to check in because the office is staffed 24/7. Luckily, I recorded my failed check-in and the empty office. I got my money back through a credit card dispute. I can’t recommend this hotel.

This was the worst room I’ve ever stayed in. The bathroom was filthy, the shower curtain fell while I was showering, and the toilet paper dispenser was missing. The bathroom door looked kicked in, had big smears of spackle, and wouldn’t close. The baseboard by the tub had rotted away. The shutter-style blinds were broken, so I had to hang towels to stop people seeing in. There was an old TV cabinet but no TV, and it looked like something from a dumpster. The doors and trim looked as though a dog had been left alone to chew and scratch them. It was bad enough for adults, but we had our granddaughter with us. This room shouldn’t be in use.

We arrived to find no toilet paper in the room, and the towels were dirty and stained. The manager handed us the keys without giving us the Wi-Fi password or really any information. At 8 a.m. he walked into our room without warning or knocking. When I asked him about it, he said he hadn’t seen our car and that our room “wasn’t locked,” as if it were my fault. Whether the door was locked or not, he shouldn’t have assumed we were gone and walked in. He offered no refund or discount, only said he’d give me a discount next time I stayed. I won’t be staying here again.

We arrived to check in at 5:30pm after booking a room, but there was nobody at the front desk. No one answered the doorbell or the phone. When someone finally responded, they said it would be 30 minutes. We asked why nobody was there to check us in and they just hung up. Really rude and unprofessional. They should be shut down.