Hampton Inn & Suites Ponca City

The staff tried to help and were apologetic, but the stay was still awful. My husband and I asked to move rooms three times because of unsanitary conditions, and by the fourth room we were too tired to keep going. We put on the clean sheets ourselves. No discount was offered, and the staff's apology didn't undo the unpleasant experience.

I used 27,000 points plus cash for our stay, and only 1,500 points were credited back. After switching rooms twice and finding significant problems in the third one, I had hoped for a much larger refund. We also asked someone from management or ownership to contact us, but three days after checkout no one had done so. The lack of a response has left us very disappointed with the hotel and how the problem was handled. We arrived late at night with our family and checked in digitally. The first room had no working lights in the bathroom or entry, so the front desk moved us. In the second room, we couldn't adjust the temperature. By the time we got the third room, it was around midnight. Some outlets by the counter and nightstand didn't work, and several USB ports were broken or punched out. We made do because the kids needed sleep, but I had to hunt for an outlet several feet from the bed for my breathing machine. The bathroom vanity light was barely working, and the hair dryer was broken too. At 9 a.m. the next morning, housekeeping tried to enter while I was using the restroom, even though the tag was on the outside of the door. When I raised everything at checkout, the front desk said they'd pass it along to management and ownership. Our family doesn't travel a lot, and I'm not a major Hilton Honors member, but we've usually chosen Hilton properties and had good stays. This one, along with the lack of follow-up or suitable action, has soured my impression. We won't stay at the Ponca City Hampton Inn again.

My room was fine, and the A/C kept working, though it rattled very loudly. Housekeeping finally knocked Monday morning while I was packing to leave, even though I'd checked in Friday. I had seen the note saying service was every other day, so at $200 a night I wasn't thrilled, but thought it might be okay. By Sunday I needed towels, toilet paper, and the trash emptied. The front desk told me I wouldn't get housekeeping until Monday, checkout day. They did give me towels and toilet paper and told me where to take the trash. The hotel was very quiet, with only four cars in the lot during my whole stay and one family I saw in passing. That wasn't a good experience at all. Why make a Friday arrival wait for housekeeping until the morning they check out?

The employees were sweet and handled things well, but this was still a horrible stay. The motel couldn't make room keys, and a digital key through the phone app wasn't available either. Every time we went in or out, we had to ask the hotel hostess to open our door. I needed to do laundry, so she had to let me in and out of the laundry room several times, then our room. She got plenty of steps in. We felt awkward using the gym and indoor pool for the same reason, and ended up staying locked in our room instead of going out to see Ponca City or have dinner. The room smelled like dog, too. My usual stays with Hilton Hampton have been great, but this one really wasn't.