Detroit Metro Airport Marriott

I’m in Detroit for work three or four times a month and have tried several hotels near DTW. This Marriott is my favorite because of the people. Every interaction makes me feel at home, especially the front desk team. Maria, Barbara, and everyone there treat me like family, and Shannon at the restaurant takes great care of me at breakfast. My room is always impeccably clean, thanks to housekeeping, and the woman in the concierge lounge is kind and accommodating too. The staff here deserve recognition for their hospitality. I’ll gladly keep bringing my business here. Thanks for everything! 🙏

The peaceful atmosphere made my three-day stay especially relaxing. The food service was good, and the front desk staff were courteous and helpful. My room was kept spotless by housekeeping. Supervisor Vijay and Barbara from the Housekeeping Department were particularly kind and attentive to detail. Their work made me feel even more comfortable. I’d happily recommend this hotel for a pleasant, worry-free stay.

The restaurant stays open until 11:30 pm, and the food was delicious. The bar was good too, with generous gin and tonic pours, as well as Captain and Diet. We chose this Mariott because we could leave our car there for a very reasonable price while traveling. Since our flight was late, they also gave us a 2 pm late checkout. We know where we’ll stay next time we fly out of Metro.

The rooms are clean, great, and recently updated. Audrey at the front desk is the best thing this property has going for it. She’s a friendly face for loyalty members, and she cares enough to go above and beyond because she knows the hotel should do better. The Marriott loyalty perks are the worst here. The happy hour is embarrassing for a hotel full of business travelers: there’s little food, wine is rarely available, and often nobody is staffing it. There’s no room service, and the morning buffet is worse than breakfast at my kids’ school. The bacon isn’t fresh, eggs are often dried out, there’s no omelet station or waffles, and sometimes they don’t even set the buffet up. The Sheraton Ann Arbor and limited-service brands offer a better breakfast. I keep taking pictures and sending them to Marriott Franchise Relations, hoping they make the property improve or pull their flagship.