Ethan W.
The lobby restaurant was extremely cold, though our waitress was fantastic and kept apologizing about the temperature. Parking was another problem. We chose this place for a recent vacation because of the stay and park option, but there was very little space when we arrived. I took our truck to Qwik Park instead, which had more room and larger spaces. When I came back, the desk attendant said she couldn't refund the parking charge because we'd booked through an independent site, even though it was the hotel website. Odd. The next day, after we reached the Cancun airport, the hotel manager texted asking us to call. My wife called, and they accused us of damaging a room, saying a window was cracked and a bed had been pulled "out of the wall." We said we hadn't caused any damage. Three family members over 70 had stayed in that room and had simply gone to bed after we tried eating downstairs. The manager said she was getting repair estimates and that we'd be charged. Two days later, she texted to apologize and said that after further review, our party wasn't responsible. What was meant to be a relaxing trip started with stress and was quickly tarnished by the accusations. The location is great, but the parking is horrible. Video your whole room like you would with a low budget rental car, so you can show any damage that was already there.
