Sonesta Chicago O'Hare Airport Rosemont

The location is good, with several places to eat across the street. I’d suggest Ostras for its great happy hour menu and good cooking. Just be ready for prices here: parking starts at $22 a night, wine is $15 for a 6 oz pour, and an omelet costs $30 and isn’t that great. The mac and cheese is terrible. Pretty much everything at this hotel is expensive, actually overpriced.

The shuttle to the airport starts at 3:30 a.m., which is hard to beat. Breakfast begins at 7, so you can eat before leaving, and the ride to the airport is about six minutes. We were here overnight while in transit, and it was great. They upgraded our room because of an issue on their end, and we were happy with it. The room was clean, comfortable, and had everything we needed.

Changing rooms was a frustrating process: we had to pack everything, return the old key at reception, then collect a new one instead of moving directly to another room. That felt rigid and inefficient. The promised upgrade had the same outdated bathroom, with only slightly fewer problems. In the first room, the fire alarm was hanging loose from the wall, curtains were missing, the walls and furniture were damaged, and stickers were still on the door. The bathroom looked decades old, with a fabric shower curtain, an old tub, and a sink so low that anyone over five feet tall would find it uncomfortable. The duvet looked unwashed, and cleanliness overall fell below basic hotel standards. When I reported the issues, the front desk apologized but blamed housekeeping, which didn’t feel professional. The whole property seemed badly maintained and outdated. Service lacked accountability, and the facilities need serious renovation. Given the price and hassle, I wouldn’t recommend staying here.

The location was perfect, very close to the airport. It was clean and quiet, and I loved that they use full-size products instead of little minis. I’d definitely stay again.