Marriott North Austin Round Rock

The building exterior looks old and needs updating, and the bathrooms are outdated. I prepaid for breakfast but wasn’t given any information about it. I’ll choose another property next time for better facilities and service. At check-in, Nisa Sahin at the front desk gave no warm welcome. She asked for my ID, which I provided, but then also required a confirmation number, even though she had my reservation on file. She said the rewards account was under my spouse’s name. I’ve visited Marriott for years and have never been asked for a confirmation number before checking in. The two women checking in at the same time weren’t asked for one.

The room had a few frustrating design issues. The bathroom door wouldn’t lock, had a big gap when shut, and was translucent enough to show a clear silhouette. The bed was only about seven inches from the wall, so the person on that side had to climb over the other to get out. The Marriott app’s mobile key opened the room but not the outside doors, unlike similar features at other hotel brands. We registered all four family members, but the front desk refused our request for a rollaway bed for our son. The representative said our room was only allowed two beds, which we already had. On a fully booked weekend, one elevator was out of service, making for long waits, and there was no ice machine on the sixth floor. The first floor was strongly saturated with artificial fragrance as soon as we walked in. The exterior door screeched loudly whenever it opened because the metal dragged on the ground.

As a food delivery driver, I’ve never been treated with this much contempt at any other hotel I deliver to, even the most expensive ones downtown. The staff are rude and disdainful. It wasn’t just the woman working tonight and her coworker laughing while she mistreated me, but the staff before them too. This feels like a problem across the location, not one bad apple. If it were up to me, I’d never deliver here again or let a cent of my business go to this place.

The room was spacious, the bed comfortable, and the food at the bar and grill was good. Staff were friendly throughout. I was a little surprised parking cost extra, but the rate was acceptable.