Candlewood Suites San Antonio Airport by IHG

I was here for a two-month TDY and travel a lot, so I mean it when I say this was the worst hotel I’ve stayed in. My first room had bed bugs. I didn’t realize at first and put up with it for a while before telling staff. They quickly came in, cleaned thoroughly, checked around, and assured me there weren’t any. I kept getting bitten for a few more days, so they moved me to another room, where the bed bugs stopped being a problem. But the fire alarm kept going off on random days and times, including overnight. My first room also had hot-water trouble. The owner is extremely cheap. The one good thing is that it’s a suite, which could work for a long stay if you can avoid bed bugs and don’t mind fire alarms waking you up.

On my first night, someone stole things from the back of my truck, even though they were strapped down and netted. A local officer woke me at 4 a.m. and told me to avoid the hotel and area at all costs. If you’re traveling for work, keep an eye on your belongings.

The staff were friendly and helpful throughout my stay. They promptly printed a form for me, which I really appreciated. The location worked perfectly for the event I was attending, less than a 10-minute drive away. I had a fantastic experience and will book here again. Thanks for such a great stay!

The rooms are nice and large, and the location is great. But during our three-night stay, nobody came to clean. We ran out of toilet paper and fresh towels, so we called the front desk and were told to come downstairs for them. When we mentioned the room hadn’t been cleaned, they said housekeeping knocks and doesn’t enter if no one answers. We explained that we were in and out during the day. There were four of us, but they gave us just one roll of toilet paper and one fresh towel.