WoodSpring Suites San Antonio Stone Oak

Whenever I’m in town, I come back here, and I’ve even stayed a whole month. The grounds are clean, and I appreciate how seriously the team takes security. Everyone’s friendly and accommodating, and General Manager Andrea is especially wonderful to deal with. Thanks to her and the staff.

Two employees opened my room door while I was inside on the same day I checked in. That felt completely unacceptable and unsafe, and it’s why I left. No guest should feel at risk in a room they paid for. WoodSpring Suites’ policy says you can check out by simply leaving, without visiting the front desk, so that’s what I did. I wasn’t abusive to anyone on staff. There are cameras around the hotel, and the footage will show I did nothing wrong. Nobody told me management would contact me Monday. Instead of taking my concerns seriously, staff were dismissive and seemed to play around with the situation. When I later called to ask for the manager, the same employee wouldn’t let me speak to them. This experience showed a lack of professionalism, accountability, and basic concern for guest safety.

The location is lovely, and the rooms have lots of light. They’re small but nice, with a stovetop, and it’s a great spot for an extended stay. The $15-per-week Wi-Fi is decent, though not amazing. Service is wonderful, especially from Regina and Juan at the front desk, who are both genuinely great. I’ve stayed at dozens of hotels, and in this price range it’s one of San Antonio’s best for a place you can count on to be free of roaches, problems, and bad smells, and not in a depressing area. I hope posting this doesn’t push the prices up too much!

We felt welcome while getting settled, and everyone was caring and sweet. The room was clean and had a full-size fridge. It’s pet-friendly too. We’ll stay here again. Thanks for helping us get settled in.