Residence Inn San Ramon

The setup takes a little getting used to: the rooms are in townhouse clusters with outside entrances, and you collect your key at check-in before driving over to your building. It wasn’t a big deal for me. I enjoyed my stay on a quick business trip, and the location near restaurants worked well for what I needed.

I booked a room two weeks ahead, but when I came to check in, the front desk employee said I had no reservation. He was rude, yelled at me, and kept saying he’d worked there for 21 years and knew better than any customer. Worst customer service ever.

The cozy little lobby and the good breakfast options made this a great experience for us and our two little ones. And what a great location! We’ll be back.

The staff were the strongest part of my stay, 5/5. Cleanliness was 4/5, while the room and breakfast were each 3.5/5. This is an older Residence Inn with several buildings and apartment-style layouts. It’s handy for shopping plazas across the street, including Trader Joe’s, restaurants, a movie theater, and Target. My second-floor room meant hauling my things up a flight of stairs. The room was just okay. There was a noticeable smell, the bathroom vent didn’t seem to work, and the TV remote was slow and unresponsive. The bed was less comfortable than the one at another Residence Inn I’d stayed in the night before. Decent for a short visit, but not my first choice.