Super 8 by Wyndham Santa Clara

I’m a Platinum Wyndham Rewards Member and have stayed here more than 10 nights in the past three months. Each time, I’ve been treated very badly, especially by the women at the front desk. One is Vicky, the orange/red-haired woman. The other is tall, light-skinned, with long black hair, speaks English and Spanish, and is probably in her 40s. I don’t remember her name, but she usually works mornings or afternoons, as does Vicky. There’s also a young Black man, probably in his 20s or 30s, who works mornings and dresses very nicely, often in a suit or blazer and hat. I wanted to like him, but he usually gives me a terrible attitude. I’ve never been rude or disrespectful to any of them. I’m kind and loving, and it feels like they have some personal issue with me, or some automatic hate and disrespect, though I’ve only spoken kindly to them. They do things to mess with me and laugh in my face. For example, this morning, 02/20/26, I asked Vicky for clean towels because housekeeping hadn’t brought any to our room the day before. I didn’t make a big deal about it or even mention that housekeeping was supposed to bring them. I had the dirty towels in my hand to show her what I needed. Instead, she sent me to the self-service laundry room. I walked there with the dirty towels, then came back and asked why she’d sent me to wash my personal clothes when I’d asked for clean towels. She laughed and said, "Oh, hahahaha, you want clean towels," still laughing, then gave me two. She could have given them to me the first time I asked. The only person who’s been kind to me during my stays is a young, light-skinned Indian or Middle Eastern man, probably in his 20s or 30s, who dresses nicely in more business-casual clothes and usually works evenings or nights. It doesn’t cost anything to be kind to every guest. That’s the least anyone in customer service, or representing a company, can do.

I’d give zero stars if that were possible. This is a very low-quality hotel, and the reception staff seemed irresponsible. When I arrived to check in, nobody was at the desk, though I could hear voices from a room inside. I called out several times and got no response. After about seven minutes, an employee came out and processed my check-in slowly. He chatted with the customer behind me instead of paying attention to me, even though I was next in line. Then the key card he gave me wouldn’t open the door, so I had to go back to reception. The whole process felt unprofessional. I’d booked a room that included breakfast, but staff said they don’t have breakfast and explained it rudely. There wasn’t even a coffee machine in the room. I’ve stayed in many hotels at the same price that had coffee machines, refrigerators, and microwaves. I don’t recommend spending your money here, and this will be my last stay.

The rooms were clean and got good daily service, and the staff were helpful. There was no coffee or food available in-house. Not the best example of a Super 8.

There was blood on the sheets, and my deposit still hasn’t come back. When I called the office on 10-5-25 at 8:53 am, a young guy told me it takes 3-5 business days. I said I’d been there the previous Sunday, so Monday through Sunday had already passed. He told me to contact my bank. I said the hotel was holding my money and that didn’t make sense, then he hung up. I called back, but nobody answered.