Super 8 by Wyndham Seguin

I hate leaving bad reviews, but people need to know. I wanted something affordable and basic, not trash, and the good reviews made me feel okay about booking a Super 8. The included breakfast was a joke: in the small check-in lobby there were two juices, two cereal dispensers with milk available only if you ask, coffee worse than a gas station’s, and maybe three plastic-wrapped muffins that could’ve been old. No fruit, toast, or eggs. Calling that free breakfast feels misleading. I had to move the microwave to discover it wasn’t plugged in, and there wasn’t even an open outlet behind it. The room phone had a broken wire and didn’t work, so I called the front desk from my cell and reported it. Nobody said they would fix it or seemed to care. I was in a lot of pain during my stay, and hot baths had been helping. At 5 a.m. on my last morning, I tried to run a bath, but after letting the water go for 6-10 minutes, it was still lukewarm at best. I called from my cell because the room phone was broken. I reminded the man that I’d already reported the phone to a woman at the desk, but he said I hadn’t. It felt like he was calling me a liar. He said maintenance wouldn’t be in until 8, and I told him I was in pain and needed hot water. I got more upset when he argued with me, and said I didn’t want to pay for a room without hot water. He offered to move me. I appreciated the attempt to find a solution, but asked whether the new room would have hot water. I didn’t want to pack everything and move at 5 a.m. while in pain, only to find the next room had the same issue. He said he’d see what he could do and that I could use the empty room next door to take a hot bath without moving my things. A few minutes later, the broken room phone rang. When I answered, it was pointless, since the wire was broken. I called him back from my cell. He said the water was fine because it had been checked, even though he’d just told me maintenance couldn’t check it for three more hours. He suggested I try running it again. I explained that I’d already done that and it stayed lukewarm no matter how long I ran it on full hot. He said that wasn’t true and nothing was wrong with the water. I got upset and asked why he was implying I was lying. I said I didn’t feel I should pay for a room with no hot water, especially without a solution, and asked for a manager. He said there wasn’t one. When I asked when a manager would be there, he said he didn’t know. He told me his name was Pete. I’m looking forward to speaking with Pete. Dismissing paying guests when they report a broken phone or water that only gets lukewarm isn’t customer service, and it doesn’t help. Those are the reasons for my bad review. It’s awful that I’m writing this at 5:55 a.m. in immense pain because I can’t take a hot bath in the room I paid for. Beware.