Somerset Lofts, Ascend Hotel Collection

The photos online completely misrepresented this room. The whole motel smelled of cat pee and pot, which made me sick because I’m highly allergic to pot. There’s a staircase inside the “room” to get to all the beds on the second floor, and since I’m disabled, I had to sleep on the couch. Except there was no couch, just two chairs. The living-room photos showed a TV, but there wasn’t one, and there was no microwave in the suite. The first-floor half bath had a clogged sink. Upstairs, the queen-bed “bedroom” had no door or TV. Its closet had no hanging bar, shelves, or door. The skylights couldn’t be covered, and the mirror in the king-bed area wouldn’t turn off, so its light stayed on all night. The bathroom in the listing photos looked beautiful, but the curtain was trashy and broken, with paint peeling everywhere. The heat monitor stayed at 54° on AC all night, and it was freezing in the middle of winter. There was only one hand towel and no other towels or washcloths. Given the condition of the room, we didn’t want to shower anyway. I recorded a video of it all. We only had the kids there for one night because of emergency weather and couldn’t find another nearby place that could fit us over the holidays. Freezing rain, sleet, and accidents were everywhere. Honestly, we might have been better off sleeping in our car at a service area and saving the money. This was the worst accommodation we’ve had, from start to finish. Don’t waste your money. There were problems with the charge, too. The $50 pre-authorization was supposed to be the only hold, but they charged $57.50 instead. I was told they’d never seen that before and the whole amount would be released right after checkout, but five days later it still hadn’t been released. The room price was also supposed to be adjusted through Expedia, and my receipt showed less than I was charged. That wasn’t fixed either. It felt like they were trying to scam extra money. The lobby was empty both times I came in, and I had to yell to get someone’s attention in the back room. It was being run by a young Indian guy. There was no furniture like in the pictures. The suite layout and its missing features were especially difficult for me as a disabled guest.