Holiday Inn Express South Burlington by IHG

The staff we met really set this place apart. Amber was there Monday and was bubbly, welcoming, and seemed to sincerely want us to have a good stay. Since the kids were at camp and I needed somewhere to hang out, she got us checked in early and also offered a late checkout for the next day. We booked a night at the Holiday Inn Express because our kids were at a Burlington camp for two days and we wanted a pool and breakfast. The room was spacious and clean, and the updated hotel felt welcoming. The pool was warm enough to swim in, the kids were happy, and the afternoon cookies in the main lobby were a real bonus for them. We all enjoyed our stay.

The room had lovely lighting and a gorgeous bathroom, and the pool and hot tub were great to use. Breakfast was good too. What made the stay especially enjoyable was how kind and accommodating the staff were. They seemed genuinely happy to be there and to spend time with guests. It was a perfect little getaway.

Amber, the front office manager, greeted us warmly and had useful suggestions for places to eat and shop. She helped us with a few small things over the weekend and never acted inconvenienced, which is rare in customer service these days. The room was clean, breakfast had plenty of choices, and the location was excellent. We’d happily stay here again when we visit Burlington. We gave it four stars because the pool felt brisk to us and the hot tub wasn’t very hot. That may not bother everyone. We’ll be back next year for the lights at Shelburne Museum.

We found the rooms a good size, with modern bathrooms, and everything was clean and comfortable. There was nice outdoor space all around the building where we could walk our dog. The front desk staff were incredibly friendly and even had a special treat waiting for the dog when we arrived. A lovely stay.