WoodSpring Suites Quantico

My flight was canceled, so instead of arriving Monday I got there Tuesday evening. I was still due to leave first thing Wednesday morning, but at checkout they said my reservation ran until Thursday and had charged me for another night. Even after I showed them my booking, they said the hotel was 100% non-refundable and asked why I was leaving early. I asked the front desk several times to have the manager call me, but that still hasn’t happened. I’ll dispute the credit card charge until the hotel sorts this out.

Nee Nee was fantastic. She helped me so much, and her hospitality was second to none. I’ll come back to this location because of her.

After a 21-hour drive, I checked in at 6pm for my booking from 6/27 through Sunday 6/29. Check-in began at 3pm. I was there with my four-month-old, who was crying and needed to be fed, and we had only been given one room card. When we reached the room, around three people were inside making a lot of noise. One left and went into another room. The two men I saw had no sheets, cleaning supplies, or anything like that with them. My husband was told at the desk they were a cleaning crew, though there was no cart nearby and the door had been shut. The front desk woman went into room 419, and everything went quiet right away. I asked for a refund, but was told that wasn’t allowed. I asked for the manager and waited 20 minutes, even though I’d been told she was in the building. She came to the desk with an attitude. My husband calmly explained what happened, but she answered rudely and said we weren’t in a position to tell her who was or wasn’t a cleaning crew. He pointed out that if they were cleaning, they shouldn’t have been doing it at 6pm, three hours after check-in started. She kept responding with a lot of attitude. I contacted Choice Hotels International, which manages the hotel. They said the management on duty could decide whether to refund us, but we weren’t given one. The customer service representative said they’d pass a message to the General Manager, who might contact me. He heard the on-duty manager’s attitude himself and apologized for the way she spoke to a customer. This was unacceptable and unprofessional. I’ve traveled for years and never had an experience like it. No one even offered us another room. We went to a nearby Holiday Inn instead, where we were welcomed well, and the next few days should be great thanks to them.

The room and halls were musty, the floors stayed sticky, and metal items in the room were starting to rust, apparently because of a humidity problem. Dust was caked on the HVAC vents as soon as you walked in. The price definitely reflects how clean the rooms are. Wi-Fi was another hassle. I was told to call a number so they could reset the router and add me, but that didn’t work. Then they wanted my phone and computer details to add me to the network manually. I wasn’t comfortable with that.