Quality Inn Sunnyside

A pretty standard hotel just off the freeway. The rooms were clean, and the staff were polite and friendly if you felt like chatting. Be nice to them and they’re nice back. We skipped breakfast to try local spots instead, and Bon Vinos is worth checking out if you’re doing the same. We also appreciated that they welcomed dogs without an extra fee. Our room was at the far end of the hall, so getting to the stairs meant a long walk, but you could call it a bit of exercise.

We expected little since this was cheaper than the other hotels, but the room was clean and the beds were comfortable. There was even a microwave and refrigerator, which has been more than I got at pricier places. Making my own waffles was fun too. I’d recommend staying here.

The outside looked rough, and the driveway was in bad shape. Nobody was at the desk when I arrived, just a phone number on the counter to call the clerk. I was assigned an upstairs room, and there’s no elevator. It was almost bare of furniture, and on a hot day the AC started rattling loudly after a few minutes. I called to ask for another room, then had to walk the length of the building and down the stairs to get new keys from the office. The replacement room had much more furniture, but its AC ran without cooling very well. The bathtub’s porcelain was chipped, and the showerhead was so high, at least nine feet, that I couldn’t reach it to change the spray. Towels were small, cheap, and stiff like cardboard. The mattress was okay, though it squeaked whenever I moved.

We’d booked well ahead and had approval for a late check-in on April 26th, 2025. When we arrived, they told us our reservation had been “accidentally” canceled, even though the hotel was full. The desk employee said she didn’t know who had canceled it or why. Later, the third-party booking service contacted that same employee, and her explanation changed: now she blamed a “coworker” and said we’d have to wait for a manager. There were no other hotels available that night. They offered us a pet-friendly room even though we’d told them I’m allergic to dogs. We had no real choice but to stay there, and we had to pay again for a booking that should never have been canceled. We’ve tried several times to reach management and were promised callbacks, but none came. The lack of honesty and accountability was astonishing. If you care about basic service, stay somewhere else. I recommend Best Western, even if it costs a little more, because the service and professionalism are worth it.