Quality Inn & Suites Lexington
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 11:00
- Pets
- Allowed
- Smoking
- Smoke-free
- Room types
- 4
Guest reviews
Recent reviews shared by hotel guests
Nolan B.
We booked three rooms, and two had serious problems. The rooms also hadn't been properly cleaned when we arrived. The staff, including the man at reception, were incredibly rude and unhelpful. This was the worst hotel stay we've ever had. In Room 2, the washbasin tap didn't work, and none of the taps gave cold water. It was only scalding hot, which felt especially dangerous with kids traveling with us. Room 1 had a fire alarm that kept going off with a piercing noise. When I asked the receptionist to deal with it, he told me to remove the batteries myself, even though it was high on the ceiling. That didn't work, so I had to insist he come up and fix it, which took more time. The lack of cleanliness, customer service, and basic safety made the place unacceptable. Avoid it.

Denise P.
The breakfast they advertised as healthy and hot, with photos showing a decent selection, was one of the main reasons I booked. The playground was the other, since I was traveling with my three-year-old. When we arrived, the playground was closed off with caution tape. My daughter was extremely disappointed and couldn't understand why she couldn't use the swings or slide. The next morning, breakfast was just the waffle maker, a container of white bread, Raisin Bran, Fruit Loops, and yogurt cups. I'm not exaggerating. I'm a Choice Privileges member and used to work the front desk at a Choice property, and this was a huge disappointment on my birthday trip.
Louise B.
Breakfast was okay, though they didn't have any fruit. The room came with two queen beds, a padded chair, a desk chair, and a place to write. The shower was over a tub with a non-slip surface. They provided shampoo, conditioner, and lotion in squeeze bottles, plus bars of soap.
Katherine B.
A really nice place to get some rest. The area felt safe, the room was very clean, and everything worked. Breakfast and coffee were good too. The person at the front desk was friendly and accommodating, and our whole experience was positive.
Rafael C.
The bathroom door lock jammed and trapped us inside, so we had to remove the lock to get out. There were stink bugs, the rooms were small, and the continental breakfast was all cheap carbs without much substance. Those were some of the problems we ran into. For what they charge, this hotel falls way short on value. The rates are about the same as Holiday Inn or Hilton properties I've stayed at, but the facilities and amenities are seriously lacking. In my view, it shouldn't cost more than $100 a night.
Amenities
Everything available at this property
General Services
12 available- Air conditioning
- 24 Hour Reception
- Elevator/lift
- Smoking areas
- Smoke Free Property
- Heating
- Express Check In/Check Out
- Terrace
- Outdoor furniture
- Smoke Detector
- Laundry
- Sun Deck
Internet
2 available- Free Wi Fi
- Internet access
Parking
2 available- Parking
- Parking nearby
Business Services
2 available- Business center
- Fax and copy machine
Recreation & Wellness
1 available- First Aid Kit
Pool and beach
5 available- Swimming pool
- Indoor Pool
- Beach facilities
- Pool facilities
- Heated swimming pool
Sports
1 available- Fitness facilities
Pets
1 available- Pets allowed
Room Amenities
1 available- Non Smoking Rooms
What's nearby
Explore attractions, restaurants and transport around the hotel
7.1 km
158 m 2 min walk
Attractions
20- Jordan's Point Park7.1 km
- VMI Museum7.8 km
- University Chapel & Galleries at Washington and Lee University8.3 km
- Jackson House Museum8.5 km
- Boxerwood Nature Center & Woodland Garden10.6 km
Restaurants
20- Muchacho Alegre158 m 2 min walk
- Aunt Sarah's Pancake House158 m 2 min walk
- LEE-HI Companies828 m 10 min walk
- Berkys879 m 11 min walk
- IHOP886 m 11 min walk

Stay rules
Important conditions for your stay