Residence Inn Tulsa Downtown

Our group of six found this Residence Inn clean and well maintained, with spacious rooms and a good free breakfast that made it a great buy for the price. It's also well located: we walked to most things, including good nearby restaurants. I'd recommend it for families, and this will be our hotel next time we're in Tulsa. The staff deserve credit for the place.

I was traveling with a large group, and the staff were wonderful, helpful, and very accommodating. Rosa kept the generous breakfast stocked the whole time. The rooms are huge, with a great kitchen and bar area. I love natural light, so I asked for a street-facing room, which has two windows. Highly recommended!

While we were packing, we realized an insulated bag for medication that needed refrigeration was missing. Housekeeping had cleaned the room while my husband was out, though we hadn't asked for service. When I told the front desk, the receptionist first asked why we hadn't reached out sooner. We had only noticed it when we needed the bag. Since we had a late checkout at 2 p.m., I said it needed to be replaced by then, and they promptly got us a replacement. I've stayed here loyally for seven years, but this last visit was my last. The hotel has also been removed from my company's recommended list. The carpet by the bathroom smelled damp and musty, and the bathrooms stayed moist, leaving the windows foggy and wet and leading to mildew and mold. There were no bathroom fans. The toilet paper holder was broken despite repeated requests to fix it, and a broken piece in the entryway looked bad. A broken screen outside our window clanked against it every night in the Oklahoma wind. We had to take hotel staff outside to show them. The lobby had only one trash can, with none on the floors near elevators or by the entrances and exits. Guests often left bags of trash around, though staff were quick to pick them up.

The front desk staff were helpful and friendly, and the rooms were large and clean. Breakfast was a good hot one, included every morning at 6am. You can walk to Bok Center and a few restaurants, though other stores aren't within walking distance. The bartender, unfortunately, wasn't very attentive or talkative.