Quality Inn Akron South

We left and booked somewhere else because the room was so disappointing. The furniture was worn out, the mattress seemed ancient, and the toilet had rust stains. Though listed as non-smoking, the room reeked of stale cigarettes. Maybe I should’ve wondered when the receptionist asked for my husband’s ID as well as mine. Avoid this place at all costs.

I was bitten badly by bed bugs in one room. The front desk moved me, but I got bitten badly in the second room too, so I had to get out of there. They contacted the owner, then after about an hour said the system had rolled over and I’d have to come back after 8 a.m. for a refund. When I returned, the woman said she didn’t care whether I’d been bitten and that they never give refunds. They kept insisting there were no bed bugs in that room and that complaints only came from the second floor. She was rude and said I’d been bitten by roaches instead. In the middle of the night I had to go to a laundry mat and run my designer clothes through the dryer, hoping to keep bugs from coming home with me. It was a nightmare, and I paid to go through it. The manager won’t contact me. The owner said he’d refund me in the morning, but Butch at the desk didn’t care. Update: The response told me to contact management about my refund. I’ve called ten times, and each time they say the manager isn’t there and to call tomorrow or in a day or two. The manager is apparently never available. Maybe that’s part of why the place is so neglected. The owner has twice said I’d get a refund, but everyone else keeps sending me in circles. Please contact me, you have my information. The manager won’t answer my emails either. I may need a lawyer. Who will pay to exterminate my home and car? A simple refund could’ve avoided all this. I paid, got nothing but bugs, and slept in my car while my laundry was being washed at a laundry mat.

I checked in, left my bag in the room, then went back to my car to get something and make a phone call. When I returned, the room had a nasty stink. There were stains on the bedding, walls, and furniture, urine in the toilet, and bugs ran out from under the sheets and pillows when I moved them. The place smelled of pot smoke from the moment I walked in. I picked up my bag and told the desk woman I wasn’t staying in that garbage pit. She said I’d been checked in more than 15 minutes and wouldn’t get a refund. I’ve stayed at Choice hotels before and never seen a place so dirty and smelly. I planned to call corporate and the health department in the morning. Spend a little more for a clean, safe place to sleep. The hotel I went to knew all about this place and wasn’t surprised.

I was here for a month while attending school, and not once was my room cleaned, even after I asked, stripped the bed, and left the dirty linens at the desk. I had to take out my own trash and change my own sheets. There were two roaches in the bathroom during my stay. The woman at the front desk on day shift is nosey and will share private information without permission. Housekeeper Misty and Virginia made things as difficult and unpleasant as possible. The good parts were the really good 24/7 coffee in the lobby and the two lovely night-shift desk workers, MELISSA and ASHLEY. They were friendly and helpful, and I looked forward to seeing their cheerful faces each morning. They made the stay bearable. STAY HERE ONLY IF NO OTHER OPTIONS ARE AVAILABLE.