Country Inn & Suites by Radisson, Warner Robins, GA

Great location, and the hotel was clean and smelled nice. The bed was comfy and the pillows soft. Breakfast was one of the best I’ve had at a hotel in a long time. The desk clerk was friendly and knew their stuff.

There were about 35 of my family members there, so this didn’t affect only me. I was in room 308 with the bedbugs. In room 314, the bathtub rocked like a seesaw and was really loud. I didn’t report that because I figured nothing would be done. I was traveling out of state for my aunt’s funeral and already under a lot of emotional strain. I chose this hotel because of its high ratings, 8.4 and 4.1, but the stay became deeply stressful. At about 12:30 a.m. I found a bedbug on my pillow. Hunter came right away after I called the front desk and confirmed it. I gathered my things and left the room. At the desk, Hunter told me his off-site manager had already processed a refund. It was after 1:00 a.m. and nobody offered other help or a place to go. Hunter was exceptional, compassionate and professional, and clearly doing his best with the instructions from his manager, Pat. I could hear her on the phone and was shocked by her response. I was told a refund was my only option, leaving me on my own after midnight to find another hotel. They asked what compensation I wanted, rather than offering anything, and we went back and forth until around 1:45 a.m. I started suggesting possibilities myself, like comping one night of my two-night stay or discounting the room and moving me. My medication was making me drowsy, and I was increasingly worried about driving safely. Then I was told the hotel’s policy was never to offer discounts or complimentary accommodations. The choices were a refund or another room without compensation. Corporate customer service said the hotel had to follow up within 48 hours, which would be after I’d checked out. They also said the General Manager, BJ, was unavailable and not responding. Exhausted, emotionally overwhelmed, and feeling unsafe to drive, I agreed to spend one night in a different room and cancel the second. I barely slept. The next morning, on my aunt’s funeral day, I asked whether the General Manager had been reached. I was told yes, but there would be no further help or compensation and the GM agreed. They said waiving the second-night cancellation fee was enough. I can’t describe how frustrated and distressed I was. I was grieving and exhausted, still without a reliable place to stay. After the funeral I found another hotel online and checked in. The difference was immediate: they made me feel comfortable, valued, and like I mattered. It’s past the 48 hours and I still haven’t heard from anyone 😕

The Inn itself was beautiful, but someone decided it was fine to blast rap music at 3 am, loud enough for every room to hear. I was thinking I’d pick another place next time. I couldn’t tell if it was a guest or someone in a vehicle outside. The night clerk should have found where it was coming from, or called law enforcement if it was in the parking lot. Awful.

Room 103 was disgusting, with furniture and curtains in terrible shape and nothing even swept. I found bed bugs immediately today, 2-12-2026, and left right away. When I asked for a refund, I was told it would be a long, hard process. See photos. I’ll dispute the charge with my credit card if I need to.