First and M Suites

Sandy gave a great tour. Mira First and are lovely apartments, with a luxury feel without the high price tag. I expected them to be nice once I saw they were managed by buzzuto management, and they didn’t disappoint. I’ll only be looking at Buzzuto-managed properties for my next move.

Darrius Sams handled a long list of maintenance requests for me, including four problems with plumbing and appliances. He quickly figured out each one and fixed everything during that visit. He was friendly and professional, treated my home with respect, and worked efficiently. It’s unusual to find someone with both his technical skills and customer service. He’s a real asset to the building, and I hope his work gets recognized.

Package handling has become a mess since Buzzuto took over. I’ve had deliveries that the front desk said hadn’t arrived because I never got a notification, only for them to find the package after I asked them to check the room. I recently saw them unable to locate another resident’s medication. We never had this problem with Avalon. Communication about policies has also been confusing. Guest parking has been unclear since Buzzuto came in, and the desk has even told visitors that guest parking no longer exists, so a friend had to park on the street. Residents also weren’t told the pool would be closed on Labor Day. In the gym, broken machines and missing Wi-Fi have been reported by several residents, including my fiancé and me, but we were rudely told it wasn’t a real issue and felt gaslit. Security has gone downhill in my opinion. They removed the patrol team Avalon had, and the responsibility now seems to fall on residents. I and my fiancé have each been harassed at different times by people pressuring us to let them into the elevators when we knew they didn’t live here. Homeless people have slept in hallways or spent time in common areas, and I’ve seen people smoking marijuana in the parking garage, even though the building is non-smoking. Removing access codes is inconvenient too: if my phone dies late at night and nobody’s at the concierge desk, I have to wait for someone to leave or show up before I can get in. Residents without parking also can’t enter the garage, which leaves friends who use bikes unable to access them there. I understand the security purpose, but these changes make residents’ lives harder without a robust team patrolling the property. The smoking issue in our apartment has affected my health as an asthmatic. A resident below us has been smoking heavily indoors for a long time, and it’s still affecting me. I need my rescue inhaler at least once a day to manage coughing and shortness of breath, and the effects may continue for a while even after it’s addressed. We bought a second air purifier, but it hasn’t helped with the smell. Neighbors have reported the same issue since Buzzuto took over; some have sealed their vents and stopped using heat in winter. We and many neighbors have complained to leasing several times, with no update or sign that it’s been dealt with. If you’re looking for a place in NoMa, Mira First and M isn’t it. There are plenty of other so-called luxury buildings that treat residents with the dignity and respect they deserve.

Martin and Javier are dependable, courteous, and quick to sort out issues. The maintenance crew is consistently responsive and professional, and the team at Mira First & M has made it a great experience for me. Management does a good job keeping the place welcoming and well run.