The staff member Hannah was the main problem. She was rude, dismissive, and unprofessional from the start, acting as if our basic questions were a bother and making no effort to help. I'm a Diamond member and have stayed at many hotels, but I've never been treated with this level of disrespect. I expected a certain standard and this was nowhere near it. Afterward, I read other reviews and saw several people describing similar problems with Hannah. That makes this seem like an ongoing issue, and management needs to address it. The customer service was terrible, and I would not recommend this location until the way guests are treated improves.
Holiday Inn Express Waterford
About this property
A very nice place to stay for a reasonable price - hotel "Holiday Inn Express Waterford" is located in Waterford. This hotel is located in walking distance from the city center.
Good to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
Estimated reference price
Guest reviews
Recent reviews shared by hotel guests
We've stayed here 3-4 times, and each visit has been great. The rooms are comfortable and relaxing, and breakfast has a good selection for everyone.
Hannah at the front desk was such a welcoming, helpful breath of fresh air. She was really sweet with my kids. I'd recommend the place, including to sports teams who want to keep an eye on kids in the pool. There are two windows outside the pool area, and it feels safe and clean.
The breakfast was excellent, the rooms were very clean, and the staff were friendly. For the price, this location was excellent. I'd definitely stay here again.
I stayed here for a month, from April to May, during a tough time, and really appreciated how accommodating everyone was. My room was always clean, and construction on site was clearly posted and never bothered me. Melissa, the manager, was kind and helpful throughout, and the front desk team were welcoming and ready to help whenever I needed anything. The two lovely women working breakfast deserve a special mention, though I can't remember their names. They greeted people with warm smiles and good conversation every morning, and really made my mornings. Thank you all for such a kind stay.
Amenities
Everything available at this property
Internet
1 available- Free internet
What's nearby
Explore attractions, restaurants and transport around the hotel
3.1 km
4.0 km
1.6 km 20 min walk
103 m 1 min walk
Attractions
20- Optimist Park1.6 km 20 min walk
- Drayton Plains Nature Center1.8 km 22 min walk
- Warming House2.2 km 28 min walk
- Waterford Oaks County Park2.4 km 31 min walk
- Lookout Lodge3.1 km
Restaurants
20- Freakin Nachos103 m 1 min walk
- Kk Pepper Thai Restaurant104 m 1 min walk
- Jet's Pizza110 m 1 min walk
- Soul4Real112 m 1 min walk
- Hot Pepper Thai140 m 2 min walk
Transit
20- Oakland County International AirportAirport4.0 km
- Bishop International AirportAirport46.0 km
- County Center / Campus (SB)Bus3.1 km
- County Center / Campus (NB)Bus3.1 km
- Pontiac Lake / County Center NS (WB)Bus3.2 km
Stay rules
Important conditions for your stay
Hotel information
- Total rooms
- 65
- Year built
- 2002
- Last renovated
- 2013
Electricity
- Voltage
- 120 V
- Frequency
- 60 Hz
- Socket types
- A, B
