Fairfield Inn & Suites Waycross

We switched here from the Hampton last year because that hotel was gross, and we were excited to try a brand new place. Just weeks after opening, it was great. This year, after six nights, we were disappointed and will probably have to try another hotel next time we visit family. We asked for daily cleaning at check-in, even though the clerk wasn’t sure if they still offered it. We got service four out of six nights. On the sixth night, after it hadn’t been done the day before, we asked again in the morning and nobody came. The service varied on the days they did come: sometimes there were towels and soap, sometimes there weren’t, makeup wipes showed up only once, and there were no new cups for the coffee maker. Breakfast wasn’t great either, with no variety.

We got room service while we were out, and breakfast was excellent, with both hot and cold choices. Coffee was available all day and night. The desk staff were nice and efficient, and the room was nice. The parking lot was well lit, so we felt safe. It was an easy place to get to for a casual trip with my wife. It’s one of the pricier hotels in Waycross, but I felt it was worth it.

We’ve been loyal Marriott members for many years, Gold Elite lifetime members, and we were very disappointed by what happened at the Fairfield Inn in Waycross, Georgia. We booked with points and received a confirmation, then drove about 50 miles out of our way to stay at a Marriott. At check-in, the clerk couldn’t find the reservation. We showed her the confirmation, and she called general manager Brittany Jones. The clerk said Brittany had cancelled our booking along with eight others because the hotel was full. Nobody called, texted, or emailed us to say it was full or that our reservation had been cancelled. The clerk couldn’t tell us where the nearest Marriott was or even where another hotel in Waycross was. We found the closest Marriott ourselves, an hour away and somewhat in the wrong direction. When we asked to speak with the general manager, the clerk said Brittany had left for the day. We asked about getting our points back and were told they would be returned, but the clerk didn’t know when. We were skeptical, though the points certainly should be returned. As Gold Elite members, we understood the Ultimate Reservation Guarantee to say, “If we cannot honor your reservation, we’ll pay for you to stay nearby and compensate you for the inconvenience.” We were told they don’t do that, so why is it on my profile? The treatment was horrible customer service. By 11/21/2025, we still hadn’t heard from Fairfield Inn in Waycross, so I called the loyalty members’ customer service number. I spoke with a manager at Marriott’s Customer Care Center about the cancelled confirmed reservation. They were understanding and compensated us adequately. Thank you, Marriott Customer Care, for restoring our trust in the brand.

We stayed four days and never saw housekeeping. On day three we asked for service because we were out of towels and needed the trash taken out. We wound up fetching towels ourselves, and they told us to leave the trash in the hallway. Maybe that's why the bug spray smell was coming into our room from the first day. The room itself was spacious, clean, and had the usual amenities, and the staff were nice. Still, some of the room design choices had us scratching our heads, especially the shower and the toilet paper. It was a decent room, but hard to settle on a rating with so many pros and cons.