Ethan M.
We booked online, then reached the motel around midnight after a long drive to find the office locked and a “no vacancy” sign up. They said they’d called hours after we booked to tell us their website shouldn’t have accepted the reservation, but we’d been crossing the desert without internet. When we called back, they showed no sympathy, said the reservation would now be cancelled, and offered no help with finding another place. Luckily, a motel 6/park inn down the street had rooms, friendly service, and a much nicer room than the last super 8 we’d stayed in.

