Days Inn by Wyndham Willcox

There’s plenty of open parking, even if you’re towing a trailer, and the grocery store and pizza restaurant are an easy walk across the parking lot. We had a pet, and there was ample space to walk the dog. Our non-smoking King room was clean, smelled good, and was very spacious, with a large bathroom counter and plenty of soap, lotion, shampoo, and conditioner. Breakfast was generous, with eggs, sausage, bagels, yogurt, biscuits, and gravy. The one downside was arriving early, at 1:30 pm. We understand the strict no-early-check-in policy, but the staff person was rude, pointed to the 3 pm check-in sign, and told us to leave and come back then. Everyone else was super nice. Aside from that, it was a very good Days Inn.

We checked in, found what looked like bedbugs on the mattress, and went straight back to tell the clerk we wouldn’t stay. She said a refund required emailing the manager, which we did, then we called the manager in the morning. She said we wouldn’t get a refund because we had used the room, and noted we’d been there 36 minutes from check-in to check-out. Her exterminator examined the mattresses and said the black things weren’t bedbugs. Still, no refund because we’d used the room.

The road is louder than the trains, and I’d suggest staying across town at Rosie’s motel or the Arizona sunset instead. This place is dirty and doesn’t seem to have been cleaned in a long time. The showers never get hot. The reviews say the owners tell people to let the water run for 10 minutes, but even after 20 minutes it still never got hot.

After a long drive across multiple time zones, we arrived just 15 minutes past midnight and found the lobby unattended. We had to ring the outside bell repeatedly before someone finally came out and told us our reservation had been canceled because we hadn’t arrived by midnight. I’d booked online several days earlier, but there was no mention of a strict cutoff during booking, no follow-up message, and no courtesy call to confirm our arrival, which many hotels do for late check-ins. Canceling a fully paid reservation over a 15-minute delay, without trying to contact the guest, is unreasonable and unacceptable when the policy was never clearly communicated. The staff also refused a refund. I tried to speak with the manager, Jamie, but she was dismissive, wouldn’t listen, and showed no understanding or compassion. I escalated the issue through Wyndham customer service, but she still refused to make it right. This showed a complete lack of customer care, flexibility, and basic courtesy. Be cautious booking here if you might arrive later in the evening.