Days Hotel by Wyndham Williamsburg I-64

Check-in and checkout were quick, and the staff were friendly. The room was clean, and the mattress was much more comfortable than I expected. We’d be glad to stay again at that price. A few more fresh fruit choices at breakfast would be nice.

Sherry was the one employee who seemed to care. After my children were in the indoor pool with what looked to us like a water moccasin, an aggressive snake, she was the only decent person we dealt with. The rest of the experience felt unsafe and badly managed, especially for a family. Our first room was over 90 degrees because the AC didn’t work, so we had to move. While we were doing that at 4 PM, staff told us to be quiet because another guest was sleeping. My children were only walking and talking in the afternoon. Later, a disruptive guest screamed, slammed doors, threw things, and yelled at our door late at night. That guest was still shouting aggressively at 8 AM as my kids were waking up, and staff didn’t step in at any point. The WiFi barely worked, and although the hotel advertised continental breakfast, it was only offered on weekends, which was misleading. Management also blamed us for ordinary spills by children and said a comforter was “unusable,” which seemed ridiculous for a hotel that “washes linens daily.” They then wanted a $250 deposit for another night, which felt retaliatory. The mattress had only a thin pad and no protective encasement, which struck me as unusual and concerning for sanitation. Aside from Sherry, this was no place I’d call family-friendly. Avoid it.

Mr. SAT made a huge difference for me and the kids. The third-party booking site was having trouble sending the hotel the funds, but he knew I’d reserved the room and handed over the keys anyway. He even let us look at the room before I booked. It was clean, and I’ll stay here whenever I’m back in Williamsburg. Thank you, Mr. SAT!

The room was clean and decent, and the staff were friendly enough. The shared spaces looked dated and a little rough, though. My room had a strange smell, and there were no hangers or ironing boards anywhere in the hotel. The WiFi didn’t reach my room. Toiletries were limited to a bar of soap and a bottle of shampoo.