Hilton Boston/Woburn

Getting to the elevator involved a bit of a walk, so be ready for that. Otherwise, my stay was pleasant. The front desk was courteous and patient during check-in, and the room was well maintained with a great view of the pool. Breakfast was included, but the food court concierge was a little rude when I sat down without checking in with him first. The area was empty when I arrived, and I hadn't realized I needed to check in. I might have missed the sign, and no one had told me to check in before sitting. Staff should handle guests who are new to the process more gently.

The gym and location were the only things that kept this at two stars for me. The lobby looked super nice, but the room was cold as chuck, and the bathroom exhaust fan was loud all day. We travel a lot, and my wife had specifically suggested the HomeSuite place down the street, where we'd stayed before. I chose this one because the room looked okay and I figured we'd try something new. She thought I was joking when I told her where we were staying, and she was so mad when we arrived. Also, the hotel wouldn't even provide guests with a little 50-cent bottle of water. The room cost about $160. Water in bulk is cheap, but guests are charged $3 for it? Do better. Embarrassing.

Getting to the hotel wasn't the easiest, and breakfast was pretty underwhelming, with little choice and the quality of a lower-end hotel. The restaurant, on the other hand, was excellent. The hotel felt modern and very clean, and the room's balcony was a nice extra, though it got a bit loud being above the bar and restaurant.

I've often chosen Hilton for its reliability, but this six-day stay at Hilton Boston/Woburn has shaken my trust in the brand. Our room was cleaned just once, on the fifth day, despite repeated requests to the front desk and housekeeping supervisor. We were told each day someone would come, but no one did. When housekeeping finally came, they apparently vacuumed up my MagSafe charger. It was retrieved with its white rubber insulation stripped off and wires exposed. Rather than tell me or discard it, someone put it back on the lamp stand. I reported it to the supervisor and front desk, who said it would be investigated. Days passed without an update. I contacted Hilton's corporate office and got a closure notice in under 24 hours. They sided with the hotel after allegedly speaking to the cleaning crew, who said the charger was already damaged. Between the lack of basic cleaning, the damage to my property, and no real follow-up or accountability, I came away feeling that neither local management nor Hilton corporate takes guest concerns seriously. This was one of my most disappointing hotel stays, and I hope Hilton looks more closely at this location. Guests deserve better.