Comfort Suites Near Potomac Mills

We stayed for two days, and two days after leaving we were charged $475 for supposed incidentals and damage. I’m careful to leave things as I found them and respect other people’s property. They’re doing renovations now, and I’d like to know if other people have had something similar happen recently to help pay for them. Their customer service is horrible. Don’t stay at that hotel in Potomac Mills.

The friendly, attentive staff were the only bright spot. This used to be one of my favorite little places in the area, so I was very disappointed by the room quality. Renovation is badly needed, but guests should be told before booking since the work affects the elevators, amenities, and overall stay. With rooms showing significant stains and poor upkeep, they shouldn’t be renting them to customers.

We had no luggage carts, so my large family had to carry our belongings in several trips. That added to an already frustrating stay. I’d booked two suites and asked for them to be next to each other, but the request wasn’t followed. The front desk staff were rude and unprofessional from arrival. One room’s AC didn’t work at all, the shower pressure was poor, and a pillow had visible brown stains. Late at night there was constant yelling and noise in the hall, and staff did nothing about it. When I reported the problems, they seemed aware but offered no fix, just shrugged as if it wasn’t their concern. The poor maintenance and indifferent attitude made this extremely disappointing. I hope management improves the facilities and how the team treats guests.

After reading online reviews, I saw reports of similar incidents involving guests, which makes me wonder if this is a pattern at this location. Comfort Suites and Choice Hotels Corporate should look into it. Vulnerable guests, especially elderly people and those recovering from illness, shouldn’t be treated this way. I witnessed a deeply upsetting situation at this Comfort Suites in Woodbridge, VA. An elderly woman recently discharged from a nearby hospital ICU and her son, a stroke survivor, checked in using a debit card. The clerk said the system was down, confirmed payment had gone through, and gave them a zero-balance receipt. A few days later, management said payment was missing, threatened to evict them, and wouldn’t accept that there had been a computer error. The General Manager, Robert Fereno, was hostile and dismissive when the guest tried to explain calmly. He reportedly said he “didn’t care if Jesus came” and had made up his mind. The guest was threatened with trespassing and a lifetime ban despite showing proof of payment. After hours of stress, the manager offered a comped night, but no apology. Later, another front desk employee verbally abused the same guest and ordered him and his elderly mother out while she appeared to be in medical distress. Emergency services were called after the 92-year-old woman had a heart episode immediately after being forced out. This property seems poorly managed, with serious concerns about ethics, staff training, and empathy. Update: Their response was for PR. They never contacted us.