Nguyễn Đ.
I’ve never had an experience like this. I’ve stayed here three times, and the third was easily the worst. I don’t even know how to describe it, it was terrible. On my first two visits, there were no toothbrushes or soap in the room. I was staying overnight and needed to freshen up in the morning, and the bathroom always had a used towel. I didn’t make an issue of it. Before my third stay, I asked the receptionist for a clean room because of what had happened the previous two times. They were very rude and said, "The room doesn't cost much, so why are you demanding so much?" They also said, "Going to the beach to swim costs tens of thousands of dong." If they want to offer better service, why not raise the price instead of being so rude to guests? The worst part came at 8 AM, when I went downstairs to check out before work. All the doors were closed and there wasn’t a receptionist anywhere. I had two reception phone numbers, but one couldn’t be reached, apparently because its SIM card had been blocked. I called 20 times and got no answer. I waited an hour and was late for work. It felt like they were locking me in. At 9 AM, someone finally came out and opened the door so I could check out. Terrible service! 😠
