The Bay Hotel

Terence, the Food & Beverage Manager, was the one real bright spot apart from the excellent location, spacious room and beautiful views. He went out of his way to make my birthday special, and breakfast and the restaurant were excellent thanks to his care and professionalism. The waiters we met were also attentive and very good. If there were more managers like Terence, the experience would be completely different; the hotel should consider making him Hotel Manager. The rest of our stay was extremely disappointing, especially as we were celebrating my birthday. Reception gave us a poor, unprofessional welcome. The staff member seemed disengaged, with no energy or sense of hospitality, and it set a bad tone from the start. Our rooms were very dirty, the carpets looked neglected and badly fitted, and several electrical plugs stopped working. Housekeeping and maintenance standards weren’t being met. The hotel felt tired, poorly managed and short on attention to detail. Service was consistently below standard, and it seemed to me that management was behind these problems. For such a beautiful location, the lack of professionalism was striking. Despite the setting, poor service, cleanliness and management mean I’d never stay here again or recommend it.

This hotel feels like home to me, and I really like it. The pools, paddle and sunsets are all great. I’d recommend it, especially with a sea view. The main downside for me was that the bed was very uncomfortable.

Such a good place to slow down and take in the area, with lovely views as you walk around the headland. There’s plenty to see and do, including great bars and interesting shops. It makes for a quieter break from Cape Town while still giving you lots of options.

A treat-yourself kind of place, and I’d definitely return. The pools are delightful, the layout is really cool, and there are lots of amenities. The spa is wonderful, staff are friendly, and breakfast is excellent. It’s right on the beach, with waves you can hear at night from a beach-side room. The luxurious rooms aren’t too expensive. I love that it’s away from the main city but still nearby, on the other side of Table Mountain.