Mercure Suites Bedfordview

The apartment was clean, but it felt shabby and run-down, with a dusty smell. There weren’t enough towels, and I had to call reception repeatedly to get more for the bathroom. The TV couldn’t be watched because the reception was so poor, and the internet was slow and unreliable. A disappointing stay.

Mr Wiseman Ndou booked us with an excellent tour provider, and the hotel TEAM looked after us really well. We were 28 people from the level handicap golf teal at Thika Sports Club, and we were noisy, demanding, and impatient, practically taking over the hotel. Still, the service stayed excellent. The food was fresh, offered a variety of cuisines, and arrived on time. We’d come back if we had the chance.

We were only there for one transit night, and it was a very disappointing stay. At checkout the staff were polite, but couldn’t sort out the double charge and told me to contact Accor myself. I’d asked for a room close to reception because we were arriving late and leaving early, but we ended up in the furthest room, with no help for our luggage. The two-bedroom apartment was old and worn, and there were only two towels for four people. At check-in, the staff were rude and unwelcoming after our long flight. My prepaid booking, paid with 2,000 points + ZAR 248.82, showed as “cancelled,” so I had to pay again, 1,000 points + ZAR 801.48. I was exhausted and worried about my safety, so I didn’t argue. I was effectively charged twice for one night. Weeks later, there was still no refund or resolution despite several emails to the hotel and Accor. I’ve stayed at many Accor properties, and this was the worst experience by far. Check your bill carefully.

The food is well priced, and the beef was top notch. The rooms might be old, but they were immaculately clean. I really enjoyed my stay.