JACQUES B.
I’m disgusted by how inconvenient and frustrating this has been. We were first put in room 628, where the air conditioning couldn’t provide heat even though Pretoria was cold, at 15 degrees Celsius. We reported it to management, and maintenance came by but then disappeared. Later we were asked to move to room 432 because its aircon worked. We packed up and moved, and it was fine for the night. When we returned today, the same problem had started again in a different room. I reported it, maintenance came, looked at it and said it was Daekin’s issue and had been reported. The only alternative I was offered was a cooling fan. I’m now waiting for the manager to offer a proper solution, and considering going to Menlyn mall to buy a portable heater. They’ve offered us a third room in two days. It’s bizarre, and there’s not much “Menlyn Maine Luxury” about it. Avoid this if you don’t want major inconvenience, confrontation and frustration. Management, please don’t send me a press release saying “thank you for your review” and that you’re trying to make things better, blah blah blah.

