Vila Verde City Center Hotel

The women on staff were all kind and helpful, and they kept the place clean. Gysi, the maintenance man, was great too. That’s the only reason I’m giving one star. I’d stayed here for years because the staff had always been so nice and the place was clean. Parking was always tight, but this time it became a bigger problem. I was woken up so I could move my car, or told I’d have to find and pay for private parking since there was no space at the hotel. A receptionist would wake me whenever he wanted to let someone else move in or out. The worst part was a waiter, I think his name was Artemis. He swore at me and tried to start a fight. I reported it to other staff and asked them to tell the owner. They said the owner knew, but nothing happened. No one contacted me or even apologized. I’m Albanian myself and would be the last person to complain about someone’s business here, but when the owner knows this is happening and does nothing, it feels like customers don’t matter. I’ve never seen a hotel let a staff member curse at and fight with a guest without management getting in touch. They also moved me to a smaller room for two days but still charged me for the suite. I won’t come back. The way the waiter treated me, and the owner’s lack of response, are something I won’t forget. Shame on whoever runs this place and lets this happen.