Village Condo

Everything is handled virtually, since there’s no reception desk. Before arrival, they send you a code in the Forze app that gives access to everything. The apartment is part of the hotel, right at the base of Cerro Catedral, and you can use the spa. It’s quiet and feels safe.

We wanted to leave and switch hotels, but they wouldn’t refund us. It felt like being held hostage. The room gets cleaned, but the dishes aren’t washed. There isn’t even a dishwasher, just a sponge, and you’re left to deal with it yourself. If you’re on vacation and don’t want to wash up for a few days, they charge extra for that service. The bed was awful, with a completely worn-out mattress that felt like sleeping on the springs. After we complained, they moved us, but the heat in the new room was stuck at 35 degrees Celsius and couldn’t be adjusted. We spent a whole day waiting for a fix, and were told to leave the windows open. The hard, pilled pillows hurt our ears after about 20 minutes, so we went downtown to buy our own despite paying for a 4-star hotel. Dinner was just as disappointing. The milanesa was tough and seemed old, the meat was black, and the flan had no taste. The only two ice cream flavors were awful and incredibly expensive, more than at the best steakhouse in Bariloche. Breakfast was terrible too: a drink that tasted worse than it looked, croissants like poorly baked gas station pastries, and cold coffee. We gave up and bought groceries to eat in our room. They charge and sell this as a 4-star hotel, but it’s nowhere near that standard. Absolute disappointment!

The worst stay of my 50 years. We paid $5,600 for this ordeal, and when we checked out they kept us waiting in reception while an employee searched the room for who knows what. Did they think we’d take a fork or plate? Pathetic. If you want a miserable time at a huge cost, stay at Village Condo. We went with family from July 17th to July 25th. At USD 700 a night, the price for what you get is a rip-off. The mattresses and pillows were falling apart, with springs digging into our backs. They couldn’t solve the problem, so we bought pillows downtown. Since we’d paid for the full stay, they wouldn’t refund us so we could move hotels. The heat couldn’t be controlled, and their answer was to open the windows. We slept with them open in the middle of July. We only ate breakfast there once. It was sparse and poor quality, with cold coffee, badly baked croissants and pastries like something from a gas station, plus orange juice that was just water with orange coloring. The rest of the time we bought groceries and ate in our room. Our first night’s dinner was also terrible and exorbitantly priced. Dessert was two tiny scoops of chocolate and strawberry ice cream for $15,000, so awful even the kids couldn’t finish it. The flan tasted of nothing, and the cream had a terrible color and flavor. The quality is dreadful, yet they charge more than the best restaurant in Bariloche. If you want to feel mistreated and pay a fortune, this is the place.

The facilities are run down, breakfast is a joke, and there’s no reception. The guests seemed very low-class to me. I wouldn’t recommend it.