Gabriel R.
Three weeks before my trip, I booked with Sofia and paid half the cost upfront. When I called the night before to check what time I could arrive, I was told there was no reservation because they'd forgotten to register it. Sofia offered to give me the tourist office number so I could look for somewhere else. Thankfully, she eventually found us another place, though it wasn't quite right for our group of eight, since we needed separate rooms. She did sort something out in the end, but it was still a regrettable situation. I'm sharing this so other visitors can avoid an unpleasant surprise.

