Gustavo Q.
We needed a place for two and accepted the alternative apartment they offered at the Grin Apartments complex. It had no pool or parking on the premises. There was ONLY one towel for both of us. When we raised the issue, they replied, "A MISTAKE, WE APOLOGIZE," but nobody ever brought the missing towel. We had booked an apartment at this complex for the evening of Sunday, January 11, 2026. They replied right away and said they would expect us the following day. Then, at 9:50 a.m. the next morning, four hours before our scheduled check-in, they messaged us on WhatsApp to say there was "no longer availability" and offered the alternative apartment instead. They explained canceling the reservation, which I had made with a Visa credit card, by saying "these things happen." We suggest not using these establishments. The staff in charge mistreats guests.
