Hassan M.
We booked for two weeks, but reaching the chalet turned into a frightening ordeal. The road was a steep, narrow, unpaved mountain track, which wasn’t mentioned at all. We were in a family SUV and couldn’t climb it; the car started sliding backwards. The owner and rental company came after we called, saw the car couldn’t make it, and said we’d need a 4x4 because our vehicle wasn’t suitable. This should have been made clear in the description. They said they would help arrange somewhere to stay that night, since we couldn’t reach the house, but then left us without shelter on a cold, rainy evening with an infant and small children. We searched for a hotel, but many receptions were already closed. Nobody checked whether we were okay or asked what had happened. It was incredibly inconsiderate.
