Lucía M.
The phone number they gave us went unanswered. eDreams referred us to another number, but that one only spoke German. We were left stranded with a serious problem, and when we called repeatedly, they hung up on us. Inside, the place was filthy: the floor hadn't even been vacuumed, and the bathroom bin was overflowing. The TV had no antenna, the beds were broken, and three of us had to share a 135cm bed. Our windows faced the courtyard, right beside the building's rubbish bins, and bugs, mosquitoes, and spiders were everywhere. It was disgraceful, and the worst experience of our lives.
