Grand Hotel Bansko
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
- Parking
- Available for a fee
- Breakfast
- Available
- Reception
- 24/7
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Languages
- English
- Smoking
- Smoke-free
- Children
- Family friendly
- Room types
- 4
Room Information
Rooms
1 / 6 Deluxe Double room
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- bathrobe
- blackout-blinds
- fan
- hairdryer
- heating
- mini-bar
- private-bathroom
- safe
- shower
- slippers
- soundproofing
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1 / 6 Executive Double room
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- bathrobe
- blackout-blinds
- fan
- hairdryer
- heating
- mini-bar
- private-bathroom
- safe
- shower
- slippers
- soundproofing
Add your dates to see current rates.
1 / 6 1 Bedroom Apartment
- Private bathroom
- air-conditioning
- bathrobe
- blackout-blinds
- fan
- hairdryer
- heating
- mini-bar
- private-bathroom
- safe
- shower
- slippers
- soundproofing
Add your dates to see current rates.
1 / 1 Apartment
- Private bathroom
- air-conditioning
- bathrobe
- blackout-blinds
- fan
- hairdryer
- heating
- mini-bar
- private-bathroom
- safe
- shower
- slippers
- soundproofing
Add your dates to see current rates.
Guest reviews
Recent reviews shared by hotel guests
Tereza S.
The team-building itself was a great experience, but the hotel could have handled a few things much better. The room cleanliness was unacceptable. When we arrived, the bathroom had been left dirty by the previous guests, and the carpet was really dirty too. The main hotel room base is also dated and needs freshening up. I've seen similar comments going back years, and I don't see management addressing them. The staff were good in general, but I was disappointed by the bartenders' skills. If the hotel offers cocktails, staff should know how to make the basic ones. That's a management issue, not the bartenders' fault. We were also told there couldn't be two key cards per room because of our group size. We had to keep asking reception to come let us in, and this wasn't explained to everyone. People ended up waking their roommates to get inside. For a four-star hotel, not providing at least two cards per room is ridiculous and doesn't match the price we paid.

Milena J.
Our family had a fantastic time here. The atmosphere was cozy and pleasant, the food was tasty with plenty of variety, and the staff were always friendly and helpful. The spacious, comfortable rooms and the pools and spa were great for adults and kids alike. A wonderful family holiday hotel, and we'd definitely return!
Lora D.
At €250 a night, this hotel really wasn't worth it for us, mostly because the service felt unfriendly and unprofessional. We wouldn't come back. The rooms are dated and need renovating. Breakfast was good, but that was the one bright spot. Most staff were rude and unhelpful, including at the spa. One gentleman at reception was polite and helpful, but the morning shift made us feel they were always trying to charge us extra. The adults-only spa area was very nice 🤩. Still, we came away feeling that tourists aren't really appreciated in Bansko and that the focus is constantly on getting more money.
petar N.
I stopped at the lobby bar today hoping to have a coffee, but the gentleman at the entrance wouldn't let me in. He said only hotel guests could sit there and have coffee. I've never run into that kind of policy at a hotel that's supposed to be high-class. I didn't follow it up today because I was short on time, but next time I'll contact the authorities and ask for legal clarification about whether non-guests can sit in a hotel café.
Mariya G.
The shuttle to the ski slopes was convenient and well organized, which made getting around easier. It's a good hotel and worth visiting, with a unique, well-kept spa that's great for relaxing after skiing. The food has lots of choices for different tastes, too.
Amenities
Everything available at this property
General Services
72 available- ATM
- Shopping on site
- Air conditioning
- 24 Hour Reception
- Elevator/lift
- Currency exchange
- Smoke Free Property
- Heating
- Security guard
- Ticket assistance
- Gift shop
- Express Check In/Check Out
- Garden
- Private Check In/Check Out
- Bridal suite
- Room service
- VIP room amenities
- Locker
- Linens
- Ironing
- Laundry
- Safe Deposit Box
- Concierge services
- Dry Cleaning
- Luggage storage
- Wake Up Service
- Telephone
- Packed Lunches
- Car rental
- Airport transportation
- Transfer services
- Tour assistance
- Year of most recent renovation
- Number of floors (main building)
- Double rooms
- Junior suites
- Suites
- Apartments
- Studios
- hotel
- American Express
- EC
- JCB
- Diners Club
- MasterCard
- Visa
- Maestro
- Visa Electrón
- City centre
- Bus/Train station
- Airport
- Ski slopes
- Check In Hour
- Check Out Hour
- Mobile phone coverage
- Laundry service
- Hotel safe
- Lift access
- Concierge
- Newspapers
- Luggage room
- Clothes dryer
- Ski storage
- Café
- Non Smoking Area
- Parasols
- Casino
- Game room
- Nightclub
- Pub
- Hot tub
- Turkish bath (hamam)
Accessibility
2 available- Upper floors accessible by elevator
- Accessibility features
Internet
2 available- Free Wi Fi
- Wi Fi
Parking
2 available- Electric car charging
- Car park
Meals
13 available- Minibar
- Bar
- Breakfast
- Breakfast in the room
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Vending machine
- Poolside bar
- Bottled water (at extra charge)
- Kettle
- Poolside snack bar
- Air conditioning in Restaurant
Business Services
2 available- Conference room
- Meeting room
Recreation & Wellness
2 available- Sauna
- Steam bath
Pool and beach
4 available- Indoor freshwater pool
- Outdoor freshwater pool
- Children’s swimming area
- Sun loungers
Sports
1 available- Gym
Children
1 available- Kids’ club
Pets
1 available- Small pets allowed (under 5 kg)
Room Amenities
12 available- Non Smoking Rooms
- Soundproof rooms
- Fridge
- Family room
- TV
- Hairdryer
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Slippers
- Toiletries
Languages
1 available- English
What's nearby
Explore attractions, restaurants and transport around the hotel
167 m 2 min walk
207 m 3 min walk
642 m 8 min walk
252 m 3 min walk
Attractions
20- Nikola Vaptsarov Square642 m 8 min walk
- House Museum Of Nikola Vaptsarov711 m 9 min walk
- Monument Paisius of Hilendar827 m 10 min walk
- Museum "Velyan house"927 m 12 min walk
- Holy Trinity Church932 m 12 min walk
Restaurants
20- Le Bistro Restaurant Lucky Bansko252 m 3 min walk
- Alpine restaurant Fondue256 m 3 min walk
- Бански Хан286 m 4 min walk
- Италиански ресторант Леонардо321 m 4 min walk
- Beyaz392 m 5 min walk
Transit
20- Автогара БанскоBus167 m 2 min walk
- БанскоTrain207 m 3 min walk
- Bus Stop to Vihren HutBus872 m 11 min walk
- Bus Stop to Vihren HutBus1.6 km 20 min walk
- Bus Stop to Vihren HutBus2.1 km 26 min walk

Stay rules
Important conditions for your stay
Fees and optional services
Parking
Parking - Extra charge may apply