Tatiane M.
Our family booked the inn for New Year’s Eve 2023 and paid a 50% deposit of the agreed price. Unfortunately, we couldn’t use the inn, so we agreed that part of the payment would be returned and the rest would cover the cancellation fee, leaving 5,000.00 to be refunded. We received only R$ 1.000,00 of that, so R$ 4.000,00 is still owed. Nearly a year later, we still haven’t received it.
